1. Plans this covers
BluePrint offers a free plan and paid plans (Starter, Growth, Enterprise and Platform Partner), billed per seat on a monthly or annual basis (annual billing is offered at a discount to twelve months of the monthly price). Enterprise and Platform Partner subscriptions may be governed by a separate order form, whose terms prevail where they differ.
2. Cancelling your subscription
Free plan — no charges; you may stop using the Services or delete your account at any time.
Monthly plans — cancel any time from Billing in your account or by emailing sales@blueprintsdlc.com; cancellation stops the next renewal and paid features remain active until the end of the current billing month, after which the account reverts to the free plan.
Annual plans — cancel any time; cancellation stops the next annual renewal and paid features remain active until the end of the paid annual term, after which the account reverts to the free plan.
3. Refunds
14-day guarantee (new purchases) — if you cancel a paid plan within 14 days of your first payment, we refund that payment in full.
Monthly plans, after the guarantee window — we do not provide refunds for partial months; you keep access to the end of the month already paid for.
Annual plans, after the guarantee window — we do not refund the unused portion; access continues to the end of the paid annual term.
Always refunded — duplicate charges, charges made in error, and charges you did not authorise, once verified.
Seat changes — removing seats mid-term takes effect at the next renewal (no mid-term refund for removed seats), unless your order form says otherwise.
Your statutory rights. If you are a consumer, this Policy does not limit any non-waivable rights you have under the mandatory law of your country of residence — including, for consumers in the EU/UK, any statutory right of withdrawal that applies. Where such rights apply, they prevail over the rules above.
4. How refunds are issued
Approved refunds are made to the original payment method. We process approved refunds within 5–7 business days; your bank or card issuer may take additional days to post the amount. Refunds are issued in the original currency of payment. Applicable taxes are refunded only where required by law.
5. Chargebacks & disputes
If you believe a charge is wrong, please contact us first at sales@blueprintsdlc.com so we can resolve it quickly. We may suspend an account with an open chargeback pending resolution. Raising a chargeback without first contacting us may delay resolution.
6. How to cancel or request a refund
Cancel from Billing in your account, or contact sales@blueprintsdlc.com with your account email and the reason. We aim to respond within one business day.
7. Changes
We may update this Policy; the “Effective date” shows the current version, and material changes will be notified in-app or by email.
Contact
Contact: Arivaartham Labs Private Limited · 14C, Ramaniyam Esha Apts, No. 11, OMR, Kanchipuram, Tamil Nadu 600097 · sales@blueprintsdlc.com
BluePrint · Cancellation & Refund Policy · read with the Terms of Service and the Shipping & Delivery Policy.